Elements and Performance Criteria
- Provide information to customers
- Provide current and accurate information to customers, using circulation and lending systems and procedures
- Assist customers with basic enquiries
- Develop own expertise in relation to information and use of self-service systems in libraries
- Respond to customer enquiries promptly or refer to appropriate persons
- Process loan transactions
- Check and process customer registration details according to organisational procedures
- Complete transactions according to circulation services policies and procedures and customer service standards
- Deal with competing demands for service tactfully and helpfully
- Complete checking and processing of material according to organisational requirements
- Process financial transactions